Returns & Refund Policy

Shipping

What does shipping cost?

Orders of Rs. 499 and above ship free. Orders below Rs. 499 have a flat delivery charge of Rs. 49, which is shown at checkout before you pay.

How long will my order take to reach me?

Orders usually leave our New Delhi office within 1-2 business days. From dispatch, it takes 3-5 business days to reach most places in India, and up to 7 business days for remote or non-metro pin codes. You can also see the estimated delivery time on your order details page.

If your order has more than one item, it may arrive in more than one shipment. Delivery times are estimates, and sometimes there are delays beyond our control. If that happens, we will keep you informed.

What can I do if my order is late?

If your package has not reached you by the expected delivery date, write to us at post@appletherapeutics.com or call +91 98210 63955 (Monday to Friday, 9 am to 5 pm) and we will sort it out.

My order has been shipped. Can I track it?

Yes. Once your order is dispatched, you will get an email with the tracking number and the name of the courier company. You can track your package on the courier's website about 24 hours after dispatch.

Returns, Refunds, Cancellations

Step 1: Raise a return or replacement request within 7 days from the date of delivery if you have received the wrong or an expired product. In case of damaged or missing products, raise the request within 2 days from the date of delivery. Write to us at post@appletherapeutics.com with your order number and contact details, or use the Chat option on our website.

Step 2: Give us 2 working days to review your request.

Step 3: Once your request is reviewed, we will send our courier partner to pick up the products delivered to you.

Step 4: If our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges to your account.

Step 5: After your product is received, we will verify it against the claim and initiate the replacement or refund accordingly. Replacement depends on stock availability.

When can I return or replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered (physical damage, or a tampered product or packaging)
  • Incomplete order
  • Missing products

When will a return or replacement request not be accepted?

  • Opened, used or altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The request is raised more than 7 days after the date of delivery.
  • Damaged or missing products are reported more than 2 days after the date of delivery.

How are returns processed?

Once you request a return, a pick-up is organised for the item. Our courier partners will collect the item within 5-7 business days of your request being approved. The item is brought back to our warehouse and checked by our quality control team. Once the product passes quality control, a refund is initiated.

Can I cancel my order?

Please call us on +91 98210 63955 (Monday to Friday, 9 am to 5 pm) and we will help you cancel the order.

Irwings reserves the right to cancel any order without pre-confirming the customer at any time, and may verify any order before shipping, which may include verbal or written confirmation from the customer.

When will I receive my refund?

Refunds are made within 14 working days of the returned product reaching our warehouse and passing quality check. If you cancel a prepaid order, the refund is made within 14 working days of the cancellation.

For prepaid orders, the money goes back to the bank account, credit card or debit card used to make the payment.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery.

Irwings is a brand of Apple Therapeutics Pvt. Ltd., Nehru Place, New Delhi 110019, India.